Frequently Asked Questions
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What is Process Mining?
Process mining is a way to measure, visualize, and improve how your business actually runs—using your own system data. It works by collecting event logs (like digital breadcrumbs) left behind by your processes, then turning them into clear maps and metrics.
This reveals inefficiencies, delays, and hidden detours you didn’t know existed—so you can take targeted, high-impact action.
Think of it as an X-ray for your operations.
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What software do I need?
None. We do the heavy lifting.
You send us the data (we’ll guide you), and we deliver your results through secure PDF reports and interactive dashboards in the free version of Power BI. No new software to install or learn.
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What kinds of processes and industries is process mining for?
Process mining works wherever structured processes exist and digital systems track activity. That means it's incredibly versatile—across industries and departments.
- Order-to-Cash (sales, invoicing, collections)
- Purchase-to-Pay (procurement, vendor payments)
- Payroll and HR onboarding
- Customer service workflows
- Inventory and logistics operations
- IT ticketing and approval flowsIndustries include:
Retail, energy, finance, healthcare, manufacturing, and more.Whether you're a local team or a growing national operation, if your process is captured in data—we can help you mine it, understand it, and improve it.
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Is my data safe?
Yes. We take privacy seriously.
We use secure transfer channels, minimal data extraction, and encryptions. You stay in control of what’s shared—and only with your consent.
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What kind of results can I expect?
Process mining typically reveals the top 3–5 drivers of delays, costs, and rework—the key friction points hidden in day-to-day operations.
With the insights delivered, businesses can:
- Cut process delays by 20–30%
- Gain decision-ready clarity to guide staffing, automation, or system changes
- Quantify potential ROI from automation or AI adoption
- Break down operations into clear data views for incremental, high-impact improvements
- Use ML predictions to anticipate outcomes like time-to-cash, churn risk, or deadline buffer timeIn short: fewer bottlenecks, faster decisions, and real opportunities for smarter growth.
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How long does it take to see results?
You'll get a first look in just 2 weeks. We’ll build a free demo tailored to your specific process—using our synthetic data—to show you the kind of insights, business impact, and machine learning predictions process mining can deliver.
If you see the value (most do), we’ll collect your real data and deliver the full results in 4 additional weeks. From there, the opportunities to improve become clear—and actionable.
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Can I try this on just one process?
Yes—and that’s where most clients start.
Our Focus Scan offering is designed for a one-time deep dive into a single process.
Fast, affordable, and insightful. -
How is Swift Ops different?
We don’t just deliver analytics—we make process intelligence practical.
Our insights are clear, our dashboards are actionable, and our approach is tailored to where you are today. No fluff, no jargon—just results.
With Swift Ops, you skip the 6–9+ months of expensive consultant discovery, software licenses, and employee training. You don’t need a new tool—you need answers. We work with the data you already have, on the systems you already use.
We translate complex data into clear stories your team can act on—fast. Whether you're aiming to eliminate delays, reduce costs, or scale operations, we show you where change matters most and what to do next.
From first demo to lasting impact, everything we do is built for clarity, confidence, and measurable outcomes.